Troubleshooting

Sign-in does not return to Via

Allow necessary cookies for Via, close old sign-in windows and check the device date and time. If you belong to multiple organizations, select the correct one.

Map or address search is blank

Check the network and whether your organization allows the map and search services. Saved geometries remain stored. With a weak connection, reload the map later or use GeoJSON.

Location, camera or OCR does not work

Location and camera require HTTPS and browser permission. For OCR, keep the text sharp, high contrast and fully visible. You can always enter a reference manually.

An offline record will not synchronize

Open the queue and read its error hint. Common causes include an expired sign-in, missing permission, changed reference data or an already completed operation. Resolve the existing draft instead of creating a duplicate.

Forest screening is queued or data coverage is incomplete

Screening runs in the background. If the status is Queued, keep the view open or reopen it later. Incomplete data coverage means a missing data area prevents a reliable no-match result. No match is not clearance either. See Forest screening and field review for review steps.

If WorldCover is unavailable, the remaining result is shown separately. Do not treat that map hint as clearance; check other sources when needed.

The printable report does not open

Allow pop-ups for Via and try Print report / save as PDF again. Choose a printer or Save as PDF in the browser dialog. If the preview is blank, check whether the browser blocked the new window.

Quantity mismatch

Start with the earliest incorrect event, record a reasoned correction, then rerun the balance and trace.