Troubleshooting

Sign-in does not return

Allow required cookies for via.supply, close stale login windows, and verify device time and date.

Map or address search is empty

Check connectivity and whether corporate filtering allows Esri map and search services. Saved geometry remains intact.

Location, camera or OCR is unavailable

Location and camera require HTTPS and browser permission. OCR works best with sharp, high-contrast, fully visible text. References can always be entered manually.

Offline record does not synchronize

Read the queue conflict. Common causes are an expired session, missing permission, changed reference data or a closed operation. Resolve the conflict instead of recreating the record.

Quantity mismatch

Start at the earliest incorrect event, enter a justified correction, and rerun mass balance and traceability.